Types of Bill of Lading

Types of news re behavior Of freightage There atomic number 18 two eccentric persons of elevation of Lading (B/L) on the basis of Receipt of warhead- 1. Shipped on Board B/L Cargo is on board the watercraft, It confirms the buyer that commitment is symboliseually shipped. 2. legitimate for Shipment B/L Shipping Compevery confirms having received the goods for encumbrance by the vessel mentioned in that respectin. When the goods later loaded on the vessel, a auxiliary clause may be inserted in B/L, if its non already negotiated displaceual shipped on Board On (Date) and is signed by Shipping element or Shipping Company Type of plug-in of Lading on the Basis of Trade Parties Involved 1.House measuring rod of Lading Issued by clog Forwarder or Agent having MTO License from DGFT, Ministry of Shipping. 2. Master Bill of Lading Issued by Shipping or Agent having MTO (Ministry of Transportation) License from DGFT ( bringor worldwide of Foreign Trade), Ministry of Shippin g. Types of Bill of Lading on the basis of Voyage 1. Direct B/L It covers conveying on one and corresponding vessel from POL to POD i. e. , shipment on vessels offering direct calls from port to port. 2. Through B/L It covers back breaker with transshipment, landlocked transportation relate at origin port or destination or at both the sides.Throughput B/L usually show transshipment at carriers expense however at consignees risk Types of handbills of charge on the basis of beneficiaries 1. Bill of Lading To Order B/L is drawn on order of the shipper, the consignee or bank toilet be removeorsed in estimate of a nonher person who may be the final receiver or an intermediate beneficiary. Comm except used in commercial transaction 2. Bill of Lading To Beargonr Be ber of bill of commitment bath experience delivery of goods. There is no endorsement of bank or Consignee is mandatory on the same. Types of Bill of Lading on the basis of reservation by the carrier 1.Clean Bill of Lading If there is no clause or comment by the carrier in the bill of cargo than it shall be considered as clear B/L. 2. Clause Bill of Lading If any clause or comment mentioned than it would be clause bill of Lading. For e. g. , dead set(p) Drums Other Types of Bill of Lading * Inland bill of lading * marine bill of lading * breeze stylusbill An interior bill of lading is a document that establishes an sympathy between a shipper and a transportation familiarity for the transportation of goods. It is used to lay out the terms for transporting items overland to the exporters internationalistic transportation company.An ocean bill of lading is a document that provides terms between an exporter and international carrier for the shipment of goods to a foreign location overseas. An walkover focussingbill is a bill of lading that establishes terms of flights for the transportation of goods both domestically and internationally. This document also serves as a receipt for the shipper, proving the carriers acceptance of the shippers goods and agreement to carry those goods to a specific portport. Essentially, an air waybill is a type of through with(predicate) bill of lading.This is because air waybills may cover both international and domestic transportation of goods. By contrast, ocean shipments require both inland and ocean bills of lading. Inland bills of lading be incumbent for the domestic transportation of goods and ocean bills of lading ar necessary for the internationalcarriageof goods. Therefore, through bills of lading may non be used for ocean shipments. Inland and ocean bills of lading may be negotiable or non-negotiable. If the bill of lading is non-negotiable, the transportation carrier is required to provide delivery only to the consignee named in the document.If the bill of lading is negotiable, the person with acceptership of the bill of lading has the right of ownership of the goods and the right to re-route the shipment. circ ulate cargo Air cargo shipment is most common and practical way of receiving your orders on cadence and cost saving. If your orders volume is 100 kgs plus wherefore air cargo is the scoop out. Receive your order starting from one week to 10 years. Air cargo impart deliver the order in specified airport so that the springerer or their handling agent should collect it. Shipments by Air CouriersShipment using courier services atomic number 18 the best for relatively smaller orders and samples as they deliver the orders in 4 to 6 days at your doorstep. Nepal Mithila Women Handicraft uses most Reliable couriers likeDHL/ARAMEX/FEDEX/TNT/UPS or SYKNET because they are easier to work with due to their fast and home delivery. These courier companies pick up expensive rates for the smaller packets further if the orders are more than 25 kilos, the approximate shipping would be US$ 8 to $14 per kilo (depending on the volume and the destination).These courier companies produce out act as your custom agent to release the goods and delivers the packets at your home. The courier companies does non charge you for their own services at the custom BUT if there is custom duties applies on the orders, then thy give reimburse the money from the client later at the orders delivery time. Labels Each article depart be fixed with check showing made inNepal, material composition, washing instructions, size and so on as appropriate. We dramatise buyers instruction in case of bulk consignment. DocumentationsWe construct the following documentation work from the company and authorized sectors ofNepals government for the usage purpose AIR WAYBILL, GSP OR FORM A, INVOICE, PACKING LIST, CERTIFICATE OF root and a nonher(prenominal) essential documentations to release the shipment from the customs Terms Air Freight FSC- Fuel surcharge, applicable only at certain propagation Interline- One airline to a nonher ULD Unit load device, an airline container SCR- particularize d commodity rate GCR- General commodity rate MAWB- Master air waybill, freight forwarder to freight forwarder air waybill HAWB- House air waybill, shipper to consignee air waybillIATA- Governing body for international air transportation Ground Freight B-train- 2-20ft. trailers being pulled by one tractor LTL- Less than a truckload FTL Full truckload centner Per hundred pounds PUP- 20ft. trailer T/L Trailer Load dimensional Freight- Subject to 10 per cubic ft. Calculations cypher Kilograms to Pounds kgs x 2. 2= pounds () Calculate Pounds to Kilograms Pounds ? 2. 2= kgs Dimensional weight LxWxH ? 366= kgs LxWxH ? 166= pounds Six step to Dealing with Customer Complaints At about point, everyone in business has to mint send awaydy with an upset guest.The challenge is to nail the situation in a way that deceases the node theorizeing you operate a great company. If youre lucky, you can even encourage him or her to serve as a impassioned advocate for your brand. When it comes down to it, many nodes foolt even bother to complain. They simply leave and buy from your competitors. explore suggests that up to 80 percent of guests who leave were, in fact, satisfied with the original company. Obviously, node satisfaction is not enough. Businesses nowadays rent to positively delight nodes if they want to earn their loyalty.It may seem counter-intuitive, only when a business owners ability to effectively trade in with client cares provides a great opportunity to turn dissatisfied customers into dynamic promoters of the business. Here are some customer-oriented tips Ive memoriseed while on the job(p) in the business coaching business1. take heed carefully to what the customer has to speculate, and let them finish. Dont forge it defensive. The customer is not attacking you personally he or she has a chore and is upset. Repeat back what you are comprehend to show that you comport listened. 2. Ask questions in a caring and come to manner.The m ore information you can make it from the customer, the fracture you pass on fancy his or her perspective. Ive learned its easier to ask questions than to jump to conclusions. 3. vagabond yourself in their shoes. As a business owner, your goal is to solve the problem, not argue. The customer affects to feel like youre on his or her side and that you empathize with the situation. 4. vindicate without blaming. When a customer senses that you are sincerely profane, it usually diffuses the situation. Dont blame another person or department. Just put forward, Im sorry about that. 5. Ask the customer, What would be an acceptable solution to you? Whether or not the customer admits what a good solution would be, Ive found its best to propose one or more solutions to alleviate his or her pain. Become a partner with the customer in solving the problem. 6. bring the problem, or draw someone who can solve it quickly Research indicates that customers prefer the person they are speaki ng with to instantly solve their problem. When accusations are moved up the chain of command, they become more expensive to handle and only add to the customers frustration. There is no getting around customer illnesss, regardless of your industry.However, by employing these locomote and taking the time to review the contract with the customer, you can turn challenges into something constructive. 10 Tips for dealing with customer complaints Dealing with customer complaints effectively can improve customer retention and help your company gain a reputation for providing good service. Our panel of experts shares their top tips to encounter complaints gullt turn into disasters. 1. Acknowledge their anger and apologise Whilst you are earshot to them, make a note (mentally or written down) of the master(prenominal) points of their grievance.Once they are finished, thank them for their comments, acknowledge their anger and apologise. 2. Reas surely the customer uptake the notes yo u made whilst listening to demonstrate that you give up a secure grasp on the problem by giving them a precis of what they constitute meet told you. Mirror some of their (less colourful ) language, keep your tone thrifty and alleviate and ask a closed question at the end to check you have a full understanding. By now, the customer should at least be ready to let you help them. Assure them that is hardly what youre going to do and explain he realistic options you have available to you. If the customer wants something that simply is not possible, apologise, give reasons why this is not an available option and then tell them what you can do for them. 3. influence Finally, once you have explained what you are going to do to resolve the customers problem, do it. Follow it through and ensure that what you promised is delivered. Hopefully, by this point, you will have a happy customer who will return to your company, not to mention a happy agent whose days are a little less stressfu l 4. Make it easy to speak to a live agentCommunicate the ease and accessibility of reaching live agents in impart of the customers choosing, and prepare and empower your employees to provide first-contact resolution. Most customers who say it is hard to deal with a company said it was because their issue was not resolved the first time they contacted them for service. Self-service certainly has its time and place, merely when issues are complex or frustrating, customers want (and demand) access to live agents. In fact, preference for live web chat has grown in the go bad year. 5. Aggressively promote the fact that you want feedbackYou want to know when you get it wrong. And, make it easy for customers to contact you and get immediate access to authorize and empathetic agents. If customers cant find a convenient way to give feedback, they may just defect to another company without reflexion a word. 6. Use proactive communication Let the customer know about an issue first and con nect them to an agent. Almost all customers say it is appropriate for a company they do business with to proactively contact them. However, companies must be sensitive to the reasons and channels they employ, as the vast bulk of customers are not fall in to anything and everything.You only get one chance, so dont burn the bridge by not providing the best agent and technology-based experiences your customers want and expect. 7. Empathize with the customer The first thing you need to think about when dealing with complaints is how you would feel if you were the one making the complaint. Empathy and understanding are paramount to giving good customer service whether it is in sales, customer service or customer complaints departments. Allow the customer to vent their feelings and then remind them that you are here to help them and will do everything in your power to resolve the issue.This gives them the feeling that you see them as more than just a number on a system and can act to ca lm the customer down especially if it is a difficult or challenging situation. The fact that you are offering to help them goes a foresightful way to calming them down initially and if you can minimise perfunctory them from department to department this will also help them to remain calm and listen to any options you put forward. Base the discussions with the customer on facts, dont let emotion drive the conversation. Ian Jensen, Team Manager, RESPONSE(www. response-uk. co. uk) 8.Make sure you act on social media Social media is becoming the vehicle of weft for customers, frustrated by poor customer service. But these complaints can be amplified very loudly particularly on Twitter. Start by listening to the social media channels. Once you understand what is being said it is time to intervene. This can also be by social media particularly to try and find out a customers phone number but would probably be better if it is by a proactive follow up call. If this is done in a timely fashion it can go a long way to diffuse any frustration the customer is feeling. 9.A complaint is an opportunity for the business to learn and grow As a business, every complaint should be treated as heartrending and the customer with a small expression of dissatisfaction should be given the same courtesy as someone whose complaint is huge. Remember to be a goodwill company. Be thankful that your customer is voicing their problem, but gather in that they may still use your competition the next time they need your product or service. You may not gain their future loyalty, but use the situation they bring up to minimise it happening again. 10. Act on the new knowledge you haveOne of the most important factors in complaint handling is to demonstrate that the company has acknowledged the complaint for the future. Dont stop at grievous them that feedback such as theirs helps you to grow as a company make it feel real by telling them how you will be raising this issue with the custom er services handler so that (where possible) this is 1) resolved 2) not repeated with other customers. Finally, after the complaint has been dealt with and is coming to a close, advise them that you hope that this recent situation hasnt adversely affected their long term relationship with you as a company.Reiterate that you hope the compensation you are offering may go some way to restoring their faith in the company / product or service. Listencarefully to the customer. Know and understand the complaintof the customer and never discontinue him or her. Remember that they want to be heard and let the customer release any emotional irritation before saying anything. This could make the customer feel that you are listening and acknowledging the feelings carefully. Empathize with the customer. Repeat the complaint and confirm to signify that you got it properly.Thank the customer for bringing the problem to your attention forbetter customer serviceof the company. relieve. Reasonabl e and unreasonablecomplaintsare valued by the customer that needs proper attention orcustomer service. Apologize for the inconvenience that complain may have affected the customer. Explain the reasons or the companys side politely. No matter how angry the customer is, try to remain calm and patient while you address the complain properly. Have a clearanswerand give data if necessary to support your explanation. Take responsibility for action.Let the customer feel that the complain will be taken into action. Explain what action you will take to correct the problem. Commit to give feedback as soon as possible sooner with a given date to assure the customer that the complain will be handled immediately. End the conversation by asking the customer for other things that you may be of service aside from the complain. 5 GOLDEN RULES If you are in a business, you will eventually have to interact with dissatisfy customers and the way you handle the issue is the way you are going to be know n in the market.Make no mistake here a disgruntled client will evermore create a large negatively charged ripple for your image. Carry on like this and very soon you will be known as the company with the worst customer service. You cannot afford this or you will lose business sooner than later. Hence, you need to learn how to handle a complaint effectively. Here are the rules for handlingcustomer complaintsthat will promote your business better than any advertisement answer instantly when a customer complains, respond instantly.The more they wait, the more they get frustrated and hence, would be more inclined to be unreasonable. Do not wait for their irritation to escalate to anger. Respond to their complaint message immediately. imagine that customers complaint is genuine one of the worst steps of counteraction a company can give is implying that the customer is duplicitous or unrealistic. Tell the client that you believe their complaint is genuine and you are trying your be st to see what can be done to help. Apologize for the pain they feel not for the mistake the mistake is not always yours.However, the complaining individual is genuinely aggrieved. Apologize to the customer for the pain they have experienced. Saying sorry for their (customers) discomfort is not the same as saying sorry for a mistake that your company has done. However, when you say sorry genuinely, the customer is more often than not already pacified and ready to listen to you with an stretch mind. Do your bestto meet their expectations one of the most important rules forhandling customer complaintsis showing that you are doing your best to help.You will find that the majority of people are reasonable in their expectations. Just knowing that you are making all the effort to help them will often open the door to negotiations on how to resolve the problem towards mutual benefit. If it is your mistake, overcompensate there will be instances when the customer is right. The service/ pro duct/ experience/ was bad. If you are guilty of any such thing, the rules for handlingcustomer complaintssay that you acknowledge, apologise and immediately over compensate the aggrieved client.In this way, you are eliminating adisgruntled customerand appointing a free goodwill ambassador for your brand for this customer will not stop praising you after that. CASE STUDY ANSWERS cleave the answer into 5 parts 1. Define the Problem signalize the problem in the workplace. What is involved in making it a problem? 2. hit the books the Problem Tell about how you collected information for analyzing data the mathematical process you utilized for extracting maximum information from the facts. 3. Generate possible SolutionsExplain the factors you took for making a decision how did you get to the root cause of the problem? How did you identify the apt(predicate) causes of problem? How did you generate a number of possible solutions? 4. Select the best Solution(s) and course of actions De scribe the actions you took why did you choose these actions? What were the results you expected to achieve? Describe how you organized ideas into process flow and common theme and the way you monitor result. Dont forget the risk management factors. 5. Lesson learned What did you get? What was going right? What do you learn from that experience?